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Recruitment

Details of current paid vacancies are listed below. Volunteer Roles are listed here.


Universal Support Best Practice Lead

Citizens Advice offers confidential advice online, over the phone, and in person, for free. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.  We help with everything from money issues to problems at work, housing to consumer rights.

Universal Credit is the fastest growing advice issue for the Citizens Advice service and Local Citizens Advice offices everywhere and improving the support available to people making a claim is vital.

Citizens Advice is set to deliver a new service called “Universal Support – Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for candidates with excellent interpersonal and communication skills, a knowledge of – or appetite to gain an in-depth knowledge of – the benefits system, and a commitment to the aims and principles of the Citizens Advice Service.

You will be working as part of a network of Best Practice Leads and will gather and share learning about how Universal Credit and the Help to Claim service is performing, develop relationships with relevant local stakeholders and sharing ideas and best practice.

The role will work across a Jobcentre Plus district area to improve people’s experience of Universal Credit and Universal Support as well as feed into the wider Best Practice Lead network and work of national Citizens Advice.

Funding: This role is funded until 31st March 2020 by the DWP.

Location: Home/Mobile with regular travel to areas of North East Yorkshire and Humberside.

Hours: 30 hours per week.

Salary: £22,400

Pension: We operate the NEST Pension Scheme

Contract: Fixed Term Employment Contract until 31st March 2020, which may be able to be extended, subject to funding

Application Closing Date: 12 noon on 18th February 2019

Interview Date: 22nd February 2019 at our Harrogate Office (Audrey Burton House, Harrogate HG1 5LX)

Application Documents:


Benefits Specialist

Some of our clients have complex benefits issues which require support and representation when engaging with tribunals and other statutory bodies. The issues in their cases are often due to errors or misunderstandings in the process, which itself is complex and often confusing. The Benefits Specialist role is able to advise, assist, support and where necessary provide representation (either written or in person) to hearings regarding the client’s benefits.

Context of role – Some of our client’s require assistance with complex issues regarding their benefits. This could include:

  • Reviewing applications and decisions made
  • Providing explanations to clients as to how best to challenge a decision that has been made and the process to follow
  • Producing documentation to support a client’s case at a hearing
  • Accompanying and supporting a client at a hearing

Funding: This role is funded in 2019 by the Access To Justice Foundation.

Location: Based in either Harrogate, Ripon or Skipton offices, but will require travel between these offices and occasional travel to local courts/tribunals in Leeds, York and other areas.

Hours: 15 hours per week.

Salary: £10,530

Pension: We operate the NEST Pension Scheme

Contract: Fixed Term Employment Contract for 1 year, which may be able to be extended, subject to funding

Application Closing Date: 12 noon on 21st January 2019

Interview Date: 25th January 2019 at our Harrogate Office (Audrey Burton House, Harrogate HG1 5LX)

Application Documents: